To sign up for access to the Members-Only site:Contact the ITSC Webmaster
The Unemployment Insurance Learning Center provides Unemployment Insurance online training for all federal and state employees within the UI Program. This training center is sponsored by the U.S. Department of Labor’s Employment and Training Administration’s Office of Unemployment Insurance. The learning center provides both program and technical training on a wide range of UI and IT topics.
The UI Learning Center is comprised of training modules that are designed to supplement existing state training. These modules provide a general understanding of UI topics for employees at all levels. The UI Learning Center seeks to provide UI federal and state employees training on UI and IT processes and share available UI resources. Log in to the Members-Only Section for more information.
Unemployment Insurance (UI) 101 is a three-day course that introduces participants to the basics of UI benefits and tax regulations and processes at both the national and state level. Contractors, technology professionals, and other project staff learn about the concepts, laws, administrative regulations and business processes of the Unemployment Insurance program, so they may better perform their roles in developing UI IT modernization projects. Contact
John Quichocho for information about course fees (for vendors) and scheduling.
Members have access to online and in-person courses, as well as to course materials and job aids.
The UI Training Center contains several modules focusing on UI program processes. Each of these modules provide basic overview of program processes and an introduction to USDOL reports and handbooks. Some training modules include the following:
The UI Training Center also provides training to users of the UI SUN system, data validation processes, reporting, and other technologies. This technical training was originally hosted by state of Minnesota since 1988 and is now under ITSC. This section contains technical training notes that are used for in person training courses. Some topics covered in the technical training section include:
UI Technical Training Courses (In Person)
ITSC offers technical training courses for the state and federal employees within the unemployment insurance program. Since May 2013, ITSC conducts courses within various USDOL regions and the national office in Washington, D.C. The training courses are 3-4 days in length focusing on increasing the state’s ability to configure, maintain and use commercial and UI-developed applications, as well as analyze the data contained in the database. Courses are offered on a graduated scale that address the needs of different staff levels. See below for the current training schedule.
To register for training courses or to access detailed course descriptions and agendas, please
log in to the Members-Only Section.