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ITSC Background

The ITSC began in 1994 to advance the appropriate application of information technology solutions to provide more accurate, efficient, cost-effective, and timely service for state UI Agencies. It operates as a national technical information and knowledge repository, applying best practice solutions, approaches, and technologies, to limit risks, and increase IT compatibility among states.

The ITSC has been assisting state UI Agencies for over 15 years with successful projects concentrating on IT needs that enhance the delivery of UI services. The ITSC was created and chartered to leverage UI IT knowledge and efforts for the benefit of all state UI Agencies. The ITSC occupies a unique position in the UI arena, with knowledge of both the UI domain and the IT technology. ITSC has developed a uniquely strong working knowledge of UI functions, UI laws, UI operational issues, and state UI automation architectures throughout the nation. This has been accomplished through their work with USDOL and individual state UI Agencies.

ITSC has supported numerous state Modernization efforts, ranging from Strategic Planning initiatives, RFI and RFP support, Proposal Evaluations, Use Case/Requirements development, fit-gap assessments, contract negotiations, hands-on QA/IV&V and program management support during development of modernized UI systems. ITSC has detailed UI business domain expertise, along with the ability to apply Information Technology to solve UI business problems.

The ITSC receives direction and priorities through the ITSC Steering Committee. The STCO functions as a Board of Governors in guiding the ITSC work and initiatives. The STCO is composed of two State Administrators, three State UI Directors, three State Information Technology Directors, a host state (Maryland) representative, an at large state member and two USDOL representatives.

ITSC has built a unique, online repository, or Electronic Library, of UI IT System Modernization artifacts, documents, models, and code, that aids in the sharing and reuse of data and information as related to UI IT System Modernization. ITSC is the sole organization that tracks and monitors the status UI IT Modernization Projects across the nation, including their costs (development Vendor, IV&V Vendor if applicable, infrastructure, staff augmentation), schedule/timelines, major functionality, staffing resources, and a substantial amount of other detailed information and data; all of this information is available in the Electronic Library. As participants on the behalf of UI Agencies in various UI IT Modernization procurements for states, ITSC has unique access to the very latest in the capabilities and limitations of the approaches, frameworks, and products promulgated by the Vendors who participate in the UI System development space.

ITSC has significant experience in developing software products for multi-state use, ranging from a SUTA dumping application, to a real-time job coding classification application, to most significantly the States Information Data Exchanges System (SIDES). SIDES is a web service-based transfer system between state UI agencies and Employers/Third Party Agents (TPAs) for the exchange of UI data. ITSC has been the leading entity from concept origination, through collaborative requirements development among many states and employers, to the design and implementation of the SIDES exchange.