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To sign up for access to the Members-Only site:
Contact the ITSC Webmaster

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Why Sign Up for ITSC?


State UI Members can...

  • SHARE UI information technology information with the UI community.
  • LEARN and train on a wide range of UI program and technical topics through online and in-person courses.
  • RECEIVE updates on such topics as RFP opportunities, upcoming events, and new product information.
  • PARTICIPATE in collaborative projects online and view project portals for multi-state projects
  • DOWNLOAD source code, documentation and maintenance support agreements for products such as SDDS and OccuCoder.

UI Claimant and Employer Messaging Toolkit

The Claimant and Employer messages toolkit is a resource designed to provide a single source reference to the states on messaging issues when communicating with UI claimants and employers. The toolkit includes ‘ready to use’ messages, templates, example recorded videos and audio scripts for state recording. States may modify the messages as necessary for state specific issues.

UI Claimant and Employer Messaging Toolkit FAQ’s

How were these messages developed?

As part of an overall focus on improving UI system integrity, USDOL requested ITSC to create a project to improve the informational messages provided to claimants and employers with the following goals:

  • Claimants:
    • To reduce overpayments resulting from claimants failing to report an accurate return to work date.
    • To increase the number of claimants registering with the State Employment Service and using services provided throughout their period of unemployment.
  • Employers: To ensure employers understand their reporting responsibilities, and see the benefits to themselves of compliance.

How can states use the toolkit?

The toolkit is available for download on ITSC’s website in the members-only section. There is no cost to the states for downloading or using the toolkit.

States can take the content as-is or make modifications, such as adding state logo, state-specific information, change the design, and so on. All documents in the toolkit are available in Microsoft Word (.doc) formats to allow states to fully customize the messages in the toolkit. States are encouraged to customize the toolkit as they see fit.

All information is available on the Members-O​nly Section. If you need additional assistance or have questions regarding the toolkit, please contact ITSC Product Manager John Quichocho at (202) 650-5165 or