UI Claimant and Employer Messaging Toolkit
The Claimant and Employer messages toolkit is a resource designed to provide a single source reference to the states on messaging issues when communicating with UI claimants and employers. The toolkit includes ‘ready to use’ messages, templates, example recorded videos and audio scripts for state recording. States may modify the messages as necessary for state specific issues.
UI Claimant and Employer Messaging Toolkit FAQ’s
How were these messages developed?
As part of an overall focus on improving UI system integrity, USDOL requested ITSC to create a project to improve the informational messages provided to claimants and employers with the following goals:
- To reduce overpayments resulting from claimants failing to report an accurate return to work date.
- To increase the number of claimants registering with the State Employment Service and using services provided throughout their period of unemployment.
Employers: To ensure employers understand their reporting responsibilities, and see the benefits to themselves of compliance.
How can states use the toolkit?
The toolkit is available for download on ITSC’s website in the members-only section. There is no cost to the states for downloading or using the toolkit.
States can take the content as-is or make modifications, such as adding state logo, state-specific information, change the design, and so on. All documents in the toolkit are available in Microsoft Word (.doc) formats to allow states to fully customize the messages in the toolkit. States are encouraged to customize the toolkit as they see fit.
All information is available on the
Members-Only Section. If you need additional assistance or have questions regarding the toolkit, please contact ITSC Product Manager John Quichocho at (202) 650-5165 or