The mission of the ITSC is to provide information, software tools and products, and advisory services to states and consortia in support of quality information technology (IT) systems for administration of the Unemployment Insurance program. The ITSC will provide support to states individually and through consortia in the design and development of highly configurable and transferable Unemployment Insurance IT systems, subsystems and components. The ITSC provides efficient, cost effective and timely service to states and USDOL. ITSC partners with USDOL and states, through collaborative initiatives or single state project engagements to help ensure success, and to assist, and promote the replication or sharing of successful UI models and practices. ITSC will continue to support the states by building and supporting a collection of sharable and usable software components and tools that are domain specific and transferable to all states.
The ITSC, a national collaboration of state workforce agencies and USDOL, will be the trusted independent resource for support when states collaboratively or singularly, modernize or enhance UI IT systems.