Members-Only Section

 

Members Login

To sign up for access to the Members-Only site:
Contact the ITSC Webmaster

About ITSC

 

Vendor Opportunities

 

Why Sign Up for ITSC?

 

State UI Members can...

  • SHARE UI information technology information with the UI community.
  • LEARN and train on a wide range of UI program and technical topics through online and in-person courses.
  • RECEIVE updates on such topics as RFP opportunities, upcoming events, and new product information.
  • PARTICIPATE in collaborative projects online and view project portals for multi-state projects
  • DOWNLOAD source code, documentation and maintenance support agreements for products such as SDDS and OccuCoder.

​Help Tool for UI Sta​​ff​


Does your agency struggle with keeping policies and procedure manuals up to date and consistent? Or retaining knowledge when people move, leave, or retire?

Unemployment insurance (UI) laws, policies and procedures (both state and federal) are ever-changing, and their associated documents for staff reference need to be updated on an ongoing basis. At the same time, UI staff, at all levels from Call Center front lines to management, need access to this information quickly and efficiently.

Information Technology Support Center (ITSC) recently assisted the Rhode Island Department of Labor and Training with the selection, development and deployment of an online help tool to support the state UI staff in its efforts to modernize its business processes, and deliver UI customer services more efficiently and effectively. ITSC assisted RI in selecting an electronic document management system and customized it to best fit the state's needs. This help tool was built as an in-house central repository for UI staff to access information easily and for management to disseminate policy and procedure document updates quickly and efficiently. The tool allows all documentation to be indexed and searchable, linked to other relevant content, and organized using metadata and tagging. In addition, ITSC and RI conducted end user training for state staff, created templates and guides for using the tool, and developed taxonomy and naming conventions for organizing documents on the new tool.​

Log in to the Members-Only Section to a view a presentation on this tool.