SIDES has six exchanges that support each critical step in the unemployment insurance claim process. Each exchange can be implemented separately or together – allowing implementation based on your organization’s budget, resources, and time allocation.
There are two options of implementation for each of the six exchanges: SIDES E-Response and SIDES System Integration. Both options are web-based and developed through a partnership with the U.S. Department of Labor and State Workforce Agencies to simplify and streamline requests and responses for unemployment insurance information. Both SIDES E-Response and SIDES System Integration use a nationally standardized electronic format to process UI information that is accurate and highly secure.
Learn More About SIDES E-Response
Learn More About System Integration
The Separation Information Exchange uses an automated system to expedite sending separation information once a claim has been filed.
The Monetary and Potential Charges Exchange electronically notifies employers of wages used to setup a claim and allows them to verify correct wages are being used for every claim.
The Additional Fact-Finding Exchange allows states to electronically communicate with employers and TPAs in relation to unique questions during a claim investigation.
The Determination and Decisions Exchange notifies employers of non-monetary decisions electronically and allows quick expediting of appeals.
The Earnings Verification Exchange automates audits and responses through automated delivery of requests and outstanding tasks.
The Benefit Charges Exchange assists with the detection of improper payments and provides final charge notices electronically at the end of a billing cycle.
SIDES E-Response is an online tool for employers to quickly, accurately, and securely respond to state unemployment insurance requests. It’s built for ease of use and allows employers to log onto the website and submit responses anytime and anywhere.
SIDES E-Response is a free website for employers of participating states that allows submission of UI requests directly to state employment agencies. When you receive a request, you simply use the provided PIN to access and complete the responses. Once completed, a confirmation number and downloadable PDF will immediately be available for your records.
SIDES E-Response does not require IT development or system integration - users simply need an internet connection to logon and access the exchanges.
SIDES E-Response is ideal for employers with a small number of UI claims.
Each state handles their own management and onboarding of the SIDES E-Response solution. If you are interested in implementing SIDES E-Response, use the link below to find your appropriate state information.
Get Started with SIDES
"The online form is a breeze to complete. You can move backwards and forwards and save as you go. It's far easier than the manual system ever was - no more filling in the tiny little boxes. Paper reporting of unemployment claims is inefficient; using the online system is efficient and it saves time and money - money that can be put to better uses."
SIDES system integration - involves the use of web services to connect to a model software tool for employers to quickly, accurately, and securely respond to state unemployment insurance requests. It’s a free tool for employers, Third Party Administrators (TPAs) and Professional Employer Organizations (PEOs) of participating states who handle a large volume of UI information requests or who are doing business across multiple states.
By implementing SIDES through system integration, employers and/or their representatives will be provided model software for connecting to the SIDES Central Broker and use web service transactions to ensure information is transferred securely to its destination. It has multiple layers of security that require authentication certificates and encrypted records and files.
SIDES system integration requires employers, TPAs, and PEOs to develop software to connect internal IT systems to the SIDES Central Broker. The solution was developed using an open design and following industry standards. Each employer, TPA, or PEO's system is unique and integrating SIDES using web services does require changes to current IT systems and processes. Technical assistance and online training are provided during implementation and ongoing usage periods.
SIDES system integration is ideal for employers, TPAs and PEOs who deal with large volumes of UI information requests or who do business in multiple states. While it does require up-front integration resources, it has the potential to streamline response processes, reduce paperwork, and save time and money once it's fully implemented.
Employers, TPAs, and PEOs who implement SIDES using system integration may wish to use the SIDES E-Response website while completing the interface programming efforts.
If you are interested in implementing SIDES using system integration, contact the NASWA SIDES Team for additional information.
